![]() Diploma of Higher Education of Public Health, Medical & Veterinary Science of Healthcare Science of Science and Engineering of Business Law and Governance of Arts, Societies and Education beginning an exam I receive a message 'Connecting to media server' and no further action occurs?ĭepending on the type of problem you are experiencing, there are several troubleshooting steps you can take. If you unexpectedly experience a network or power outage and cannot get back into the exam email your college exam support team immediately. A timer located near the Submit button indicates the last time the test was saved. Will the completed questions be saved or will I have to start from the beginning again?Īll LearnJCU tests, including those run in Lockdown Browser, save at regular intervals while you are undertaking the exam. Use a different browser to download the Respondus Lockdown Browser installer again, reinstall the software and try launching it again.You may wish to create a new user account with administrator permissions to see if that helps. Login as an Administrator (In System Preferences > Users and Groups, the user account must have Allow user to administer this computer enabled). Then go to the applications folder on your Mac and do the same. Navigate to the Downloads folder on your Mac and send all LockDown Browser entries to the trash.If this method fails to work, or if the Lockdown Browser doesn’t appear in the list, please follow these instructions below: If the Lockdown Browser does not appear as a selectable option, check the Full Disk Access option under Privacy, grant the Lockdown Browser application permissions and then navigate back to Files and Folders to provide the necessary authorisation. Navigate to System Preferences > Security & Privacy > Privacy, select the Files and Folders option and ensure that the Lockdown Browser application has been granted permissions. Visit the Quick Start Student Guide for an overview on how to use Respondus LockDown Browser and Respondus Monitor.If you receive this error message, follow the instructions listed in the prompt. Learn more about Respondus LockDown Browser and Respondus Monitor through these general questions about these products. About Respondus LockDown Browser and Respondus Monitor If approved and enabled by your instructor, visit this page for a guide on how to use the iPad with the LockDown Browser app.Ĭlick here for additional information on System Requirements. Instructors will need to enable a setting to allow this type of access. If you wish to use an iPad for a Respondus LockDown Browser-enabled test, please contact your instructor for permission to access the test through an iPad. Click here to install the Google Chrome version of LockDown Browser for TAMIU.Īccess through Respondus LockDown Browser App on iPad.Click here to install the Mac version of LockDown Browser for TAMIU.Click here to install the Windows (PC) version of LockDown Browser for TAMIU.The Respondus LockDown Browser may be installed on any Windows or Mac computer. Installing the Respondus LockDown Browser Questions on any of the products may be answered by contacting Instructional Technology and Distance Education Services at or 95. Watch this brief introduction about the browser and the online proctoring solution. Read this page to answer questions about this proctoring tool and service or view this quick start guide as a resource over Respondus LockDown Browser and Monitor. Your professor may wish to secure an assessment with the Respondus LockDown Browser for proctored environments or with Respondus Monitor for non-proctored environments. Respondus LockDown Browser and Respondus Monitor ![]()
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